Mobile Communications - Coupon Request

Customer Survey

We Appreciate your time in filling out our customer survey.
Please fill in the following info to be entered into our
monthly drawing for a $50 store credit.

What State did you purchase your phone in:
Date of Your Purchase
Your Name (for sending the store credit coupon if you win the drawing)
Your Email address (for sending the store credit coupon if you win the drawing)
Invoice #(Where do I Find This)
Associates Name (Where do I Find This)
How long was it before the associate verbally acknowledge you?
How long did you wait to be assisted?
How many associates were on the sales floor during your visit?
Approximately how many customers were in the store during your visit?
Did the Associate ask for your name and offer his/hers?
Throughout the interaction, was the associate friendly and knowledgeable?
Did the Associate show you accessories for your phone?
Did the Associate offer you a Phone Protection Plan?
Did the Associate offer you a second line or Family Plan?
Did the Associate demonstrate any features to you? (Email, txt, MEdiaNet, AT&T TV)
Did the Associate ask at least two questions to better understand your phone needs?
Did the Associate go over your plan and explain how to use the features you signed up for?
Was the store environment clean and welcoming?
At the end of the interaction did the associate thank you for your business?
Enter any additional comments you have about your experience, Including what you think we could have done to make your experience better.