Account
Information
What
is my contract length?
Will
my contract automatically renew?
How
do I cancel my service or remove a line from my account?
Can
I change my number if I move to another state?
Bill
and Payments
How
do I pay my bill by wireless phone?
Why
is there a late fee on my bill?
What
is an Activation Fee and how much does it cost?
What
is an Upgrade Fee and how much does it cost?
What
types of calls are free?
What
are Anytime Minutes?
Can you help me understand my first bill?
Phones
and Devices
What
is Wireless an Phone Protection Plan?
What
is GPRS?
What
is a SIM Card and what is its purpose?
How
do I understand my phone?
Account
Information
What
is my contract length?
Contract length is the term of your most recent service agreement.
This, combined with the activation date, helps determine
when a customer is eligible for an upgrade. If you have been a customer
for more than 30 days and you cancer your service before
the end of your contract, an early termination fee will apply.
Will
my contract automatically renew?
Your contract will not automatically renew. If you upgrade
your equipment or change your rate plan a new contract
may be required.
How
do I cancel my service or remove a line from my account?
If you need to close your account or cancel a line of service
on your account, please Contact Us (contact us link)
or dial 611 form your wireless phone. Account cancellations are made
effective the last day of your billing cycle. A cancellation
of wireless service may result in early termination fees.
Can
I change my number if I move to another state?
Yes, you can change your number if you move to another
state with AT&T service.
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Bills
and Payments
How
do I pay my bill by wireless phone?
Dial *729 (*PAY) and pres Send.
Select 1 to pay with a bank account or 2 to pay with a credit
card.
Enter all requested information about your payment type.
Upon successful completion of the transaction, you will be
provided with a confirmation number.
Why
is there a late fee on my bill?
A late fee is assessed when a payment does not post by the
end of your billing cycle.
What
is an Activation Fee and how much does it cost?
This non-refundable, one-time fee is charged per phone
when you activate new service. It is billed in full on
your
first statement. AT&T charges a $36 Activation Fee on
all new wireless accounts, unless you sign up for a FamilyTalk
plan,
in which case the Activation Fee is $36 for the primary
line and $26 for each additional line activated. These fees
are
subject to change.
What
is an Upgrade Fee and how much does it cost?
This non-refundable, one-time fee is charged per phone
when you up-grade your service and sign a new contract.
AT&T
charges a $18 Upgrade Fee on all wireless accounts,
unless you are upgrading from a former AT&T Wireless
phone or from a TDMA/analog phone in which case the Activation
Fee
is waived. These fees are subject to change.
What
types of calls are free?
611 calls to AT&T Customer Service for wireless
customers and 911 emergency calls.
“800” numbers are not free. They are charged against
your airtime minutes.
What
are Anytime Minutes?
Airtime is the term used to describe the number of minutes
used during each billing period. Each rate plan
has an amount of included package minutes for use anytime 24 hrs. a day.
Calls are billed in one-minute increments and rounded
up the next full minute increment at the end of each call for billing
purposes.
Can
you help me understand my first bill?
On your first wireless service bill from AT&T,
you can expect to see a few things:
Usage charges
You may be partial billed for monthly service
used from the day of activation to the last day
of the
first billing
cycle.
Monthly service and feature charges for one
month in advance.
Prorated charges or extra airtime.
One time activation fee.
Phones
and Devices
What is an Wireless Phone Protection Plan?
Wireless an Phone Protection Plan gives you the protection you
need for your wireless phone against theft, loss, accidental
physical and liquid damage and coverage for mechanical and
electrical
failure after the manufacturer’s warranty period
has expired. Please Contact Us
or visit our Phone
Protection Plan Webpage for more information.
What
is GPRS?
GPRS (General Packet Radio Service) is the technology used
by GSM Wireless carriers to transport data across their
network. By breaking the data up into packets the network can transport
the data at fast speeds and reliability.
EDGE is an enhanced version of this technology which produces
faster download speeds. UMTS will display even faster
speeds for Data transportation for both downloads and uploads utilizing
the HSDPA technology.
Wi-Fi: A person with a Wi-Fi enabled device such as a computer,
wireless phone, or PDA can connect to the internet with
in proximity of an access pint.
What
is a SIM Card and what is its purpose?
A SIM card is a specially programmed microchip that inserts
into a Global System for Mobile Communications (GSM)-compatible
mobile device. Without a SIM card inserted into the
mobile equipment only emergency calls to 911 can be made.
SIM cards allow users to easily switch their account information
between other compatible GSM devices for immediate
use. SIM cards contain 128 KB of memory which allows users to store
contact information and easily update their mobile
device with the phone book.
How
do I understand my phone?
Please direct your specific question about your phone
to our helpline: helpwithmydevice@getcingular.com.
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